FAQs: Delivery Information and Troubleshooting

How Long Will Delivery Take for My Order?

Q: How long does delivery take for my order?

A: Delivery times depend on the type of items purchased and the courier service used. Here’s a breakdown of our delivery schedules:

Small & Light Items: Delivered within 1–2 working days via reliable parcel couriers such as DHL, DPD, or YODEL.

Heavy Items: Delivered within 8–10 working days via a trusted pallet courier.

Large & Bulky Items: Delivered within 10–12 working days across mainland UK by a Specialist 2-Man Courier service.

We aim to provide timely updates, and if there are any delivery delays, you’ll be notified promptly.

We comply with the UK Consumer Rights Act 2015, ensuring timely delivery of goods within the time frame stated at the point of purchase. In the event of unavoidable delays, we will notify you immediately with updated delivery information.

Important Notes:

Orders with multiple items will typically be delivered together for your convenience.

Once your order is placed, you’ll receive a confirmation email with an estimated dispatch date. This estimate is based on the item with the longest lead time in your order.

Thank you for your patience and understanding as we work to ensure smooth and efficient deliveries within the UK law.

Missing Goods, Delivery Issues, and Solutions

Q: What should I do if parts are missing from my delivery?

A: If you find that any parts are missing from your delivery, please get in touch with us at [email protected]. To help us resolve the issue quickly, include the following details:

1) Your correct order information.

2) The missing part number/letter, as specified on the product’s assembly sheet.

Our team will dispatch the missing parts as soon as possible or offer an alternative resolution that suits your needs.

Q: What happens in case of delivery delays due to unforeseen circumstances?

A: Occasionally, delivery may be delayed due to factors outside our control, such as:

1) Lorry breakdowns.

2) Traffic accidents.

3) Major delays or severe weather conditions.

In compliance with UK law, we will inform you as soon as possible and arrange an alternative delivery time or date. Please note that we cannot be held responsible for losses caused by delays that are beyond our reasonable control.

Q: What if delivery damages my property?

A: Our couriers take every precaution to ensure deliveries are conducted safely and without damage to your property. However, under UK law, we cannot be held liable for:

1) Pre-existing damage or faults with your property.

2) Damage caused by incorrect or unauthorized handling of goods after delivery.

If you suspect property damage during delivery, please document the issue and contact us promptly at [email protected].

Q: What if I experience a loss due to delivery issues?

A: Under the Consumer Rights Act 2015, we are responsible for delivering goods as agreed. If we fail to meet delivery terms due to negligence or breach of contract, you may be entitled to compensation for foreseeable loss or damage.

Loss or damage is considered foreseeable if:

1) It is a direct consequence of our breach of contract.

2) It was discussed between you and Furniture in Fashion at the time of purchase.

For claims related to loss or damage, contact us at [email protected] with detailed information.

Your Rights Under UK Law

At Furniture in Fashion, we adhere to the Consumer Rights Act 2015 and all applicable UK consumer protection laws. This ensures you receive:

1) Goods of satisfactory quality and as described.

2) The right to a replacement, repair, or refund for damaged or incomplete orders.

3) Fair terms for delivery, including notifications of delays and reasonable resolutions.

For any unresolved issues, you may contact the Consumer Ombudsman or your local Trading Standards for further assistance.

If you have any additional concerns, please reach out to us at [email protected] or [email protected] .