We want you to be absolutely satisfied with your purchase from furnitureinfashion. Once you receive your goods you have 7 days to decide whether you wish to keep them or return them. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged for cost of collection. Please note all items must be returned in their original packaging (Including Bubble Wrap). Items which are not returned in their original packaging (Without Bubble Wrap), or have been assembled will not be collected and a charge of £25.00 may be levied to cover for costs of failed collection. Delivery charges are non-refundable unless the goods have been damaged by our courier.

When receiving the delivery from our courier we insist that you write “unchecked” against your signature as we appreciate at the time of delivery it would be difficult for you to check your goods properly for any damages, defects or missing parts. If you do not write “unchecked” then we do not accept any liability and responsibility for damages, defects or missing parts in your delivery.

Check that all contents of your order have arrived safely and are in good condition. Once you have opened your packaging and you discover faulty/damaged goods or missing parts you must notify us within 3 Working Days by submitting a support ticket, unless this is done within this specified time we do not hold responsibility for damages or loss of contents in your delivery. Furthermore, please check all parts for damages before assembly as we will not hold any responsibility for damaged claims once the item has been assembled.

Please note once you have received your goods and inspected them to your satisfaction before assembling your goods we highly recommend that you carefully follow the instructions provided for the process of assembling your item/s. Furnitureinfashion do not hold any responsibility for items that have been assembled incorrectly

We will send you replacement parts once we collect and have received the faulty/damaged parts back from you. We will arrange for the collection of these from you by our courier. We will inform you of the day these will be collected and you must ensure someone is present at that time. If our courier calls and no one is present you may be levied with a charge of £25 for failure to collect.

Goods on pallets:

Upon receiving your pallet, you MUST check that the pallet is not damaged, and further inspect the packaging is not torn or bent in any way. On all glass items you must check the glass is not shattered. Should you find any damage or defects you MUST NOT accept the delivery, and sign it as damaged. If the delivery driver refuses to wait while you inspect the goods then sign refused on the delivery note, and do not accept the delivery. Furnitureinfashion will not accept any responsibility, for damages on Glass or glass items after you have signed and accepted the goods, as a good delivery.

ALL PALLETISED GOODS WILL BE DELIVERED TO GROUND FLOOR ONLY.

Your Right To Cancel

We fully understand that your circumstances may alter. You may cancel your order (once accepted by us) before dispatch via our support center. In doing so we will charge you an additional £10 administration fee. If we recieve your request to cancel after dispatch or while in transit delivery charge will  not be refunded.

(Delivery must be refused otherwise this will be taken as a sign of order acceptance and the normal terms and conditions will apply, See above).

We reserve the right to ask for photographic images for items that are damaged/faulty.

Note: All refund enquiries must be notified via A Support Ticket (by clicking here)

Note: All returns/damaged goods enquiries must be notified via A Support Ticket (by clicking here)