We want you to be absolutely satisfied with your purchase from furnitureinfashion. Once you receive your goods you have 7 days to decide whether you wish to keep them or return them. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged for cost of collection.

• Please note all items need to be returned in their complete original packaging and in a unused condition
  
  
• Items which are not returned in their original packaging, or parts missing, or have been assembled will not be refunded.
  
  
• Delivery charges are non-refundable unless we are unable to complete your order or in the unlikely event of damages.
  
  
• Pallet / Private Courier/Pallet Deliveries: We use the following 4 Square Logistics and Seven Seas. We use Sims Worldwide for all our pallet deliveries. Our private courier will deliver to a room of your choice. However pallet deliveries will only be delivered to your front door. Deliveries will be booked in advance on a day suitable with you. You may also ask our private courier to give you a call one hour in advance prior to delivery. If this delivery is missed then we reserve the right to a redelivery charge.
  
  
• Parcel Deliveries: We use Parcelforce for all our parcel deliveries. A notification email will be sent on the day of dispatch and a window slot will be given on the day of delivery, usually by text. We therefore recommend you leave your Mobile contact number as this will really help in notifications being sent to you. Once you have received your dispatch email, in most locations your delivery will arrive next working day depending on your location. Drivers will not be able to call prior to delivery and a full day slot is required for delivery. If delivery is missed a calling card will be left where you may rebook delivery for another preferred day. You must contact the number provided on the card if this is not done within the specified time delivery will be attempted again. If delivery is missed two times and you have not contacted the couriers a return charge & redelivery charge will be applied.
  
  
• When receiving the delivery from our couriers we recommend you to check the condition of the packaging and should you find that the parcels are damaged or have been torn or tampered with we insist that you sign for the parcel/s "damaged" and refuse the delivery. Please note the signing of goods unchecked or unexamined will not be accepted should damages be reported later.Please ensure the packaging is opened carefully and with a duty of reasonable care upon receiving the goods as you will be required to seal the packaging up in the same way it originally arrived to you in the unlikely event of a return.
  
  From the date of signing for your goods, you have 3 Working Days to notify us of faulty/damaged or missing parts by submitting a support ticket. Unless this is done within this specified time we do not hold any responsibility for damages/defects or loss of contents in your delivery. If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us. We will send you replacement parts once we collect and have received the faulty/damaged parts back from you. We will arrange for the collection of these from you by our courier. We will inform you of the day these will be collected and you must ensure someone is present at that time. If our courier calls and no one is present you may be levied with a charge of £25 for failure to collect. Furthermore, please check all parts of your delivery for damages/missing parts before assembly as we will not hold any responsibility for damaged claims once the item has been assembled. Furthermore before assembling your goods, we highly recommend that you carefully follow the instructions provided for the process of assembling your item/s. Furnitureinfashion will not hold any responsibility for items that have been assembled incorrectly.
  
  
• Once the goods have been received you have a statutory duty to take reasonable care of the goods while in your posession and we cannot be held liable for any damages caused towards the item while in your possession

Note: All refund enquiries must be notified ONLY via A Support Ticket (by clicking here)

Note: All returns/damages enquiries must be notified ONLY via A Support Ticket (by clicking here)

Please note that due to Data Protection laws, we are only permitted to speak to/correspond with the first named/company person on the order. Therefore if you are complaining on behalf of a relative or friend, we will need a signed letter/email from them giving their consent to discuss details of their complaint.


Product Descriptions

Furnitureinfashion and its affiliates attempt to be as accurate as possible. However, furnitureinfashion does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product delivered by furnitureinfashion itself is not as described, your sole remedy is to return the goods in unused condition and not assembled. We will not accept items back which have been assembled or dont come back in their original packaging or form.

The description of items offered for sale on our web sites are provided by the product manufacturer or their UK agents/distributors. Some of the items we sell are hand made and/or made from natural materials and any descriptions, colours, measurements and photographs should be considered approximate and for guidance only.

Please note all items are sent flat packed unless stated otherwise.

Your Right To Cancel

We fully understand that your circumstances may alter. You may cancel your order (once accepted by us) before dispatch via our support online only. In doing so we will charge you an additional £10 administration fee. If we recieve your request to cancel after dispatch or while in transit delivery charge will  not be refunded. In addition to this a collection charge will also be applied.

(If your order has been dispatched delivery must be refused otherwise this will be taken as a sign of order acceptance and the normal terms and conditions will apply, See above)

Items marked 'special order' are subject to 30% cancellation fee.

Photographic evidence MUST be supplied to support for any damage, faulty items and packaging for collection of goods, failure to do so will result in your claim being closed.

Promotional free items are non returnable

By Continuing You Accept And Agree To The Returns Policy

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