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We want you to be absolutely satisfied with your purchase from furnitureinfashion. Once you receive your goods you have 7 days to decide whether you wish to keep them or return them. Please note all items must be returned in their original packaging. Items which are not returned in their original packaging, or have been assembled will not be collected and a charge of £25.00 may be levied to cover for costs of failed collection. Delivery charges are non-refundable unless the goods have been damaged by our courier.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them, ensuring that all parts and package contents are intact.
When receiving the delivery from our courier we insist that you write “unchecked” against your signature as we appreciate at the time of delivery it would be difficult for you to check your goods properly for any damaged, defects or missing parts. If you do not write “unchecked” then we do not accept any liability for damaged, defects or missing parts in your delivery.
Upon receiving your items you must open the packaging immediately and check that all contents of your order have arrived safely and are in good condition. Once you have open your packaging and you discover faulty goods or missing parts you must notify us within 48 hrs via email only. Our email is info@furnitureinfashion.net. Unless this is done within this specified time we do not hold responsibility for damage or loss of contents in your delivery.
We will send you replacement parts once we collect and have received the faulty parts back from you. We will arrange for the collection of these from you by our courier. We will inform you of the day these will be collected and you must ensure someone is present at that time. If our courier calls and no one is present you may be levied with a charge of £25 for failure to collect.
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