Delivery

We offer Free Delivery on all our products to the UK Mainland, with exception to Devon, Somerset , Cornwall (PL,EX,TQ) Highlands of Scotland where a surcharge is applicable. Postcodes which are subject to a delivery surcharge are as below

Highlands AB,KA,IV1-40,PA1-19,PH1-18

Scottish Islands IV41-51,IV55-56,IV45-52, IV63,KW15-17, PA20-80,PH19-50,KW1-14,HS,ZE

Scilly Isles TR21-25

Channel Islands All Areas

Isle of Man All Areas

Isle of Wight PO30-41

Northern Ireland BT1-99

Deliveries to these locations may take between 12 -15 working days (subject to stock availability).

For all offshore & overseas deliveries a standard charge will be applied and an additional amount will be calculated after order , For More details contact us on 01204792700

Most products on our website are delivered Next Working Day if it is in stock. All products will be automatically dispatched so if you do not want your product the next working day please specify your required delivery date in the special instructions section at checkout. We can deliver Monday- Friday working house only.

Additional Delivery Information:

Most items are delivered using a one man courier. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or communal area.

All items will require a signature for delivery. So someone will need to be at home to sign for the product. If you are not home and the delivery company cannot deliver the product they will leave a calling card with a contact number advising you how you can contact them to rearrange delivery. You must contact the courier within 48 hours to rearrange delivery. Failure to do this could result in the product being returned to us. This may then result in additional shipping costs which we reserve the right to charge you for.

We cannot accept responsibility for any losses or costs incurred as a result of late deliveries regardless of the cause. We will do our utmost to ensure our customer is kept informed at all times and try and resolve the issue with the couriers at the earliest possible time.

For Two Man Courier Service

Customer bookings arranged within 72 hours after the Dispatch the order
3 hours delivery window
Online goods tracking
Wide distribution area

Once delivery is booked with courier company and if fails due to some reason than additional charges will be applicable to re arrange the delivery.

If you however want to cancel order after failed delivery than cancellation will be subject to charges.

Teams

Fully trained 2 man delivery service
All staff members are fully uniformed
Each staff member undergoes a rigorous training programme

Vehicles

All vehicles are equipped with satellite navigation
All vehicles are securely locked while in transit and when unattended
All vehicles and drivers are fully bonded and insured

Delivery times vary according to the courier we are required to use.

The different services we use are as followed:

Light Items = 2 – 3 working days (Parcel Courier - UK MAIL And TNT)

Heavy Items = 8 – 10 working days (Pallet Courier , curb side only)

Large Bulky Items = 8 – 10 working days (Mainland Area) (Specialist 2Man Courier)

Saturday Deliveries

There will be an additional charge for Saturday delivery , but we always try to keep this to a minimum. If you decide you want a Saturday delivery , please give us a call and we can try to change the details on the system as long as the order has not already been processed Items ordered with assembly service will take additional 5 days to dispatch.

We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.

Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control. We carry all items in stock, however, there may be certain times in the year where demand has exceeded the supply and therefore our lead times for delivery may be extended. We would highly appreciate your cooperation and patience at all times. Where we are unable to deliver the items to yourself in a reasonable time, we will always keep you informed. Please regularly log into your account for regular updates. For more information, please call our sales enquiry phone line 01204 216455 / 01204 792700, where one of our sales representatives will be happy to assist you

Additional Information

Our delivery teams will ONLY deliver ground floor without a working lift. If the lift is working and the goods can fit in the lift we can deliver to any floor. Any deliveries above ground floor where the lift is NOT working or there is NO LIFT, we can ONLY deliver to the ground floor.

"Due to the high volume of orders at present, our stock numbers are rapidly changing by the day. Therefore we can't guarantee immediate delivery of your item(s), until our replenishment stock arrives back into our warehouse. If you are unable to wait we would be more than happy to refund you within 3 working days Please email us on [email protected] for the cancellation"

Delivery

Delivery times vary according to the courier we are required to use.

Additional Information

Customer Service

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